Guest Experience Lead, Front Desk & Facilities

Jones Lang LaSalle Incorporated; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Front of House Specialist to join the Dublin site. The role involves managing the front desk, greeting visitors, handling phones, and coordinating facilities tasks to support a smooth, secure, and professional reception.

You will provide exceptional customer service, maintain confidentiality, manage access/badges, support reporting, and assist in building procedures while upholding high standards of appearance and organization.

Qualifications

• Experience in reception, concierge or related field.
• Experience within a large commercial organisation would be beneficial.
• Must have experience in working a front desk.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Excellent organisational and communication skill (both written and oral)
• Must be fluent in English.

Responsibilities

• Provide superior customer service to meet on-site client’s expectations.
• Meet & greet all those entering the building in a warm, professional and polite manner.
• Answer main incoming phone line and direct calls internally where possible.
• Maintain confidentiality of all appropriate communications and documentation.
• Meeting room preparation / set ups as required.
• Access / Badge management as required.
• General office duties and other tasks as assigned by Line Manager.
• Weekly/daily space planning as required.
• Daily correspondence by email or ticketing system and reactive to facilities queries/service requests.
• Ensure premises are always neat and in good working condition i.e. site walk around and escalation if required.
• Provide support for regular reporting packages.
• Facilities Coordinator support as/when required.
• Ensure required metrics are tracked on appointed systems.
• Assist in the implementation of Industry Best Practice operations.
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times.
• Complete additional projects, work, administration, reports as requested by the Facilities Manager.
• Ensure all relevant records are kept up to date in relevant locations.
• Ensure reception area and office meet expected and professional standards.
• Provide world class service and ‘first contact’ experience to all client employee’s coming to the office.
• Provide advice & support on building information and local amenities for visiting employee’s.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
• Support the needed quality management program for the specific site (give input to playbooks - procedures).
• Achieve Key Performance Indicators and Service Level Agreement targets.
• Assist in all needed reporting (client and JLL internal).

Skills

Confident communicator

People skills

MS Office

Attention to detail

Team player

English fluency

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated is seeking a Front of House Specialist to join the Dublin site. The role involves managing the front desk, greeting visitors, handling phones, and coordinating facilities tasks to support a smooth, secure, and professional reception.

You will provide exceptional customer service, maintain confidentiality, manage access/badges, support reporting, and assist in building procedures while upholding high standards of appearance and organization.