Facilities Helpdesk Operator – Dublin On-Site

Jones Lang LaSalle Incorporated; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Helpdesk Operator in Dublin to provide daily helpdesk support, manage requests, and maintain documentation. You will liaise with site staff, clients, and vendors while ensuring policy compliance and safe operations.

The role requires strong English communication, problem-solving skills, and proficiency with MS Office. Responsibilities include generating reports, handling inquiries, and supporting administrative tasks within the Facilities Helpdesk

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Strong communication and problem-solving abilities.

Responsibilities

• Adhere to all company and site policies and procedures.
• Work safely and in line with industry standards.
• Provide telephone and email Helpdesk coverage during business hours.
• Create daily work lists for facilities technicians.
• Generate weekly/monthly helpdesk KPI reports.
• Support JLL Management with administration tasks.

Skills

Customer service

Microsoft Office

Communication

Problem solving

Teamwork

Tools

Ariba-Buy on Demand

CMMs system

Job description

Jones Lang LaSalle Incorporated is seeking a Helpdesk Operator in Dublin to provide daily helpdesk support, manage requests, and maintain documentation. You will liaise with site staff, clients, and vendors while ensuring policy compliance and safe operations.

The role requires strong English communication, problem-solving skills, and proficiency with MS Office. Responsibilities include generating reports, handling inquiries, and supporting administrative tasks within the Facilities Helpdesk