Facilities Front of House Lead & Events Coordinator

Jones Lang LaSalle Incorporated; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Total Rewards program

Job summary

JLL in Dublin is seeking a Facilities Coordinator for the Work Dynamics team to manage front of house operations and deliver first-class service to clients and visitors. You will lead events, supervise front of house staff, manage budgets, coordinate with vendors, and support the Facilities Manager in audits and compliance; a strong customer focus and stakeholder management are essential.

This role offers an onsite Dublin workplace and opportunities for career growth within a global real estate

Qualifications

• Excellent spoken and written English language.
• Excellent people skills, communication, team building.
• Proactive individual with 7 stars
• Hospitably experience
• High levels of Customer Care skills, with an emphasis on instilling the same in the team
• An eye for detail
• Understand relationship with Stakeholders and coordinate Event, Functions and VIP visits
• Knowledgeable in providing and delivering cost effective solutions for FM operation
• Commercial awareness
• Understands commercial implications of service decisions
• Promote open, constructive and collaborative relations
• Experience in managing Stakeholders and Clients
• Experience in managing multi service real estate contracts at a country level
• Experience of procurement methods and contractual terms and conditions relating to relevant services
• Strong knowledge and experience of performance management of partnerships

Responsibilities

• Effective management of the front of house staff to ensure a first-class service in a professional and efficient manner, ensuring the first impression is of the highest standards, whether with the client, other employees, or external contractors/vendors.
• Event management – liaison with vendors and contractors to gain quotes and present them to the client, as well as organising and setting up the event, ensuring the smooth running of it.
• Supervision of events from start to finish on a regular basis, including ad-hoc out of working hours activities.
• Line management responsibilities.
• Management of the front of house team to ensure the smooth and effective running of the team.
• Regular performance review meetings with the front of house team – delegation of tasks and duties, as well as appraisals and staff evaluation.
• Overseeing and management of the food and stationery budget, and then ordering supplies in line with the stock report.
• Escalations of any performance issues with relevant recorded backup.
• Handling complaints and issues in reception, meeting rooms, and events.
• Ensuring applicable external laws and regulations and internal policies, procedures, limits and other risk control requirements are implemented and complied with.
• Cross training the front of house/Property Team with any relevant property-related procedures or policies.
• Supporting Facilities Manager in preparation for upcoming audits.
• Overseeing any internal visitors and assisting during their business visit.
• Engagement in internal Client initiatives.
• Ensuring the reception is kept clean and tidy at all times.

Skills

English language

People skills

Team building

Proactive attitude

Hospitality experience

Customer care

Attention to detail

Stakeholder coordination

Cost optimization FM

Commercial awareness

Contractual procurement knowledge

Partnership management

Job description

JLL in Dublin is seeking a Facilities Coordinator for the Work Dynamics team to manage front of house operations and deliver first-class service to clients and visitors. You will lead events, supervise front of house staff, manage budgets, coordinate with vendors, and support the Facilities Manager in audits and compliance; a strong customer focus and stakeholder management are essential.

This role offers an onsite Dublin workplace and opportunities for career growth within a global real estate