Guest Experience Coordinator - Front Desk (4-Star Hotel)

SeeMe Hired Ltd; Dublin; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

PRSA pension

Career progression

Employee Assistance

Wellness programme

Meals on duty

Discounted rates

Employee recognition

Job summary

The Plaza Hotel in Tallaght, managed by Windward Management, seeks a Front Office Receptionist to greet guests, manage arrivals and departures, and support a busy front desk with professionalism.

You will answer calls, provide information about services, and assist with bookings while maintaining a welcoming atmosphere and coordinating with other departments to ensure smooth daily operations.

Qualifications

• A positive, friendly, and professional attitude.
• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• Ability to work well in a busy environment.
• Basic computer and administrative skills.
• Ideal candidate will have at least 1 year’s experience as a Receptionist in a hotel setting.

Responsibilities

• Welcome guests and visitors in a warm, friendly, and professional manner.
• Handle check-in and check-out procedures efficiently.
• Answer, screen, and direct phone calls.
• Respond to guest enquiries and provide helpful information about the hotel and services.
• Support guests with requests and resolve basic issues or direct them to the right person.
• Keep the reception area clean, organised, and well-presented at all times.
• Manage visitor sign-in procedures and maintain basic security at the front desk.
• Handle mail, messages, and deliveries.
• Assist with bookings, appointments, and internal scheduling.
• Carry out general administrative tasks.
• Work closely with other departments to ensure smooth daily operations.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Busy environment

Hospitality experience

MS Office

Tools

MS Office

Job description

The Plaza Hotel in Tallaght, managed by Windward Management, seeks a Front Office Receptionist to greet guests, manage arrivals and departures, and support a busy front desk with professionalism.

You will answer calls, provide information about services, and assist with bookings while maintaining a welcoming atmosphere and coordinating with other departments to ensure smooth daily operations.