Guest Experience Lead - 4★ Hotel Reception (Flexible Hours)

Grand Hotel Malahide; Malahide; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Flexible working conditions

Meals on duty

Complementary use of Arena Gym

Complementary Staff parking on site

Staff recognition Schemes

Family and Friends discounted rates

Taxsaver Scheme

Cycle to work Scheme

Cash saving scheme

'Refer a friend' scheme

Job summary

Grand Hotel Malahide in Ireland is seeking an experienced Reception Manager to lead the reception team of our 4* property. You will ensure guests enjoy an outstanding arrival and departure experience and occasionally manage duty shifts to keep service levels high.

The ideal candidate has 2–3 years in a similar 4*/5* property with excellent communication and interpersonal skills, strong attention to detail, and the ability to stay calm under pressure.

Qualifications

• 2–3 years experience in a similar 4*/5* property.
• Excellent communication and interpersonal skills.
• Attention to detail.
• Ability to cope well under pressure.
• Be flexible, adaptable, approachable and to lead by example.
• Good command of English language.

Responsibilities

• To greet guests in a warm and friendly manner outlining the facilities of the Hotel.
• Check in and out guests efficiently and professionally according to agreed Standard Operating Procedures.
• To oversee that all Departmental floats are signed in and out in the correct manner.
• To pass over correct and detailed information to the following shift ‘pass-over’.
• To develop and motivate your team will be a key focus.
• To ensure all mandatory training and SOP's are maintained.
• Assist with the recruitment & selection process ensuring that we recruit the best in the business.

Skills

Communication skills

Interpersonal skills

Attention to detail

Lead by example

English language

Job description

Grand Hotel Malahide in Ireland is seeking an experienced Reception Manager to lead the reception team of our 4* property. You will ensure guests enjoy an outstanding arrival and departure experience and occasionally manage duty shifts to keep service levels high.

The ideal candidate has 2–3 years in a similar 4*/5* property with excellent communication and interpersonal skills, strong attention to detail, and the ability to stay calm under pressure.