Front Office Supervisor - Guest Experience & Operations

Dalata Hotel Group plc; Leinster; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Room rate for Dalata hotels

Friends & Family rate discounts

Extra annual leave days

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff appreciation events

Job summary

Dalata Hotel Group plc in Ireland is seeking an Assistant Front Office Manager to lead a welcoming, efficient front desk operation and support the Accommodation Manager in daily duties. You will ensure guest satisfaction, supervise staff, monitor cash handling, promote hotel outlets, and collaborate with management to maintain morale.

A minimum of one year in a similar role is required; strong organizational and team leadership skills are essential.

Qualifications

• A minimum of one year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate work.
• A warm, friendly, and approachable personality with staff and guests.
• Ability to work independently as well as part of a team.

Responsibilities

• Ensure guests receive a genuine, warm welcome from all staff upon arrival and during stay.
• Assist in managing front office operations efficiently and effectively.
• Collaborate with management to maintain strong team morale at all times.
• Monitor front office cash transactions, including float and till procedures, per policy.
• Ensure front desk is adequately staffed, with coverage during busy periods.
• Familiarize staff with sales and promotional principles and promote hotel outlets.
• Communicate with the Accommodation Manager regarding room status, VIPs, and allocations.

Skills

Organizational skills

Friendly personality

Team player

Independent worker

Job description

Dalata Hotel Group plc in Ireland is seeking an Assistant Front Office Manager to lead a welcoming, efficient front desk operation and support the Accommodation Manager in daily duties. You will ensure guest satisfaction, supervise staff, monitor cash handling, promote hotel outlets, and collaborate with management to maintain morale.

A minimum of one year in a similar role is required; strong organizational and team leadership skills are essential.