Guest Experience Host — Hotel Front Desk

Dalata Hotel Group plc; Dublin; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee room rate on Dalata hotels

30% Off Friends & Family rate

Extra annual leave day per year (max 5

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff events and charity initiatives

Job summary

Dalata Hotel Group plc is seeking a receptionist for Clayton Hotel Burlington Road in Dublin. You will warmly greet guests, handle registrations, and provide local information to ensure a superb guest experience.

The role offers development through our Dalata Academy and exposure to senior team members. We value excellent customer service, independent initiative, and professionalism, with opportunities to advance within our expanding portfolio across Ireland and beyond.

Qualifications

• Excellent customer service skills.
• Previous Hotel Reception Experience Essential
• Experience with Opera PMS desirable

Responsibilities

• Greet and welcome guests as they arrive.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Excellent customer service

Hotel reception experience

Opera PMS

Tools

Opera PMS

Job description

Dalata Hotel Group plc is seeking a receptionist for Clayton Hotel Burlington Road in Dublin. You will warmly greet guests, handle registrations, and provide local information to ensure a superb guest experience.

The role offers development through our Dalata Academy and exposure to senior team members. We value excellent customer service, independent initiative, and professionalism, with opportunities to advance within our expanding portfolio across Ireland and beyond.