Front Office Receptionist

SeeMe Hired Ltd; Dublin; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

PRSA pension

Career progression

Employee Assistance

Wellness programme

Meals on duty

Discounted rates

Employee recognition

Job summary

The Plaza Hotel in Tallaght, managed by Windward Management, seeks a Front Office Receptionist to greet guests, manage arrivals and departures, and support a busy front desk with professionalism.

You will answer calls, provide information about services, and assist with bookings while maintaining a welcoming atmosphere and coordinating with other departments to ensure smooth daily operations.

Qualifications

• A positive, friendly, and professional attitude.
• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• Ability to work well in a busy environment.
• Basic computer and administrative skills.
• Ideal candidate will have at least 1 year’s experience as a Receptionist in a hotel setting.

Responsibilities

• Welcome guests and visitors in a warm, friendly, and professional manner.
• Handle check-in and check-out procedures efficiently.
• Answer, screen, and direct phone calls.
• Respond to guest enquiries and provide helpful information about the hotel and services.
• Support guests with requests and resolve basic issues or direct them to the right person.
• Keep the reception area clean, organised, and well-presented at all times.
• Manage visitor sign-in procedures and maintain basic security at the front desk.
• Handle mail, messages, and deliveries.
• Assist with bookings, appointments, and internal scheduling.
• Carry out general administrative tasks.
• Work closely with other departments to ensure smooth daily operations.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Busy environment

Hospitality experience

MS Office

Tools

MS Office

Job description

Front Office Receptionist

The Plaza Hotel

The Plaza Hotel is looking for a Receptionist to join the Team!

About The Plaza Hotel

Recently refurbished and beautifully upgraded, The Plaza Hotel Tallaght has been completely transformed. The interior of this 4-star hotel now features exciting new eateries alongside 122 spacious and comfortable ensuite bedrooms, including a selection of large suites. Two bright and versatile event spaces, along with four meeting suites, provide the perfect setting for conferences and events of all sizes, from 5 to 200 guests.

About Windward Management

The Plaza Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the role

This role is ideal for someone who enjoys working with people, has strong communication skills, and can handle a busy front desk environment with confidence and professionalism. As a first point of contact for our guests, you will play a key role in creating a welcoming and positive first impression of our hotel.

Key Duties & Responsibilities

• Welcome guests and visitors in a warm, friendly, and professional manner

• Handle check-in and check-out procedures efficiently

• Answer, screen, and direct phone calls

• Respond to guest enquiries and provide helpful information about the hotel and services

• Support guests with requests and resolve basic issues or direct them to the right person

• Keep the reception area clean, organised, and well-presented at all times

• Manage visitor sign-in procedures and maintain basic security at the front desk

• Handle mail, messages, and deliveries

• Assist with bookings, appointments, and internal scheduling

• Carry out general administrative tasks

• Work closely with other departments to ensure smooth daily operations

Requirements

• A positive, friendly, and professional attitude

• Strong communication and customer service skills

• Good organisational skills and attention to detail

• Ability to work well in a busy environment

• Basic computer and administrative skills

• The ideal candidate will possess at least 1 year’s experience as a Receptionist in a hotel setting

Perks and Benefits of working at The Plaza Hotel

• Competitive rate of pay

• PRSA pension scheme

• Career progression opportunities across the Windward group

• Employee Assistance Programme

• Digital Wellness Programme

• Complimentary, high quality meals on duty

• Discounted room & dining rates in Windward properties for you as well as friends and family

• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.