Front Office Manager: Guest Experience & Team Leadership

WA Consultants; Galway; On-site; EUR 42,000 - 54,000; Full time

Job summary

WA Consultants is seeking a hands-on Front Office Manager to join an established Galway hotel. You will lead the Front Office team, ensuring a warm welcome, smooth arrivals and departures, and seamless guest experiences across reservations, reception and other departments.

This role requires strong leadership, excellent organisation, and a clear understanding of budgets and revenue. You’ll mentor staff, manage rotas, resolve guest issues promptly, and contribute to the hotel’s performance while

Qualifications

• Front Office Manager or similar hotel leadership experience required.
• Proven ability to lead a team and deliver high service standards.
• Strong organisational and communication skills.
• Good understanding of budgets, revenue, and performance metrics.
• Fluent English, both written and spoken.

Responsibilities

• Lead and support the Front Office team on a day-to-day basis.
• Create a warm, professional welcome and ensure high service levels.
• Oversee check-ins, check-outs and reservations.
• Be visible and approachable, resolving issues promptly.
• Work closely with Reservations, Sales and other departments.
• Manage rotas and staffing levels.
• Recruit, train and develop Front Office staff.
• Monitor guest feedback and drive improvements.
• Support room sales, yield management and revenue opportunities.
• Ensure accurate data entry and timely reporting.
• Attend management meetings and support hotel operations.
• Cover Duty Manager shifts when required.
• Maintain health & safety and operational standards.

Skills

Leadership

Customer service

People management

Communication

Budget awareness

Hospitality knowledge

Tools

Opera

Hotsoft

Microsoft Office

Job description

WA Consultants is seeking a hands-on Front Office Manager to join an established Galway hotel. You will lead the Front Office team, ensuring a warm welcome, smooth arrivals and departures, and seamless guest experiences across reservations, reception and other departments.

This role requires strong leadership, excellent organisation, and a clear understanding of budgets and revenue. You’ll mentor staff, manage rotas, resolve guest issues promptly, and contribute to the hotel’s performance while