Meeting, Events & Reservations Executive

SeeMeHired.com; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee awards & staff recognition

Job summary

The Plaza Hotel is seeking a Meetings, Events & Reservations Executive to handle enquiries and bookings for meetings, events and hotel reservations. You will coordinate details with hotel departments and ensure accuracy of all booking information, while building strong relationships with guests and clients.

You will support the hotel team to deliver excellent customer service, assist with room layouts and catering, and manage multiple enquiries in a fast-paced environment.

Qualifications

• Has previous experience in hotel reservations, meetings and events, hospitality or a similar role.
• Has excellent communication and customer service skills.
• Is organised, reliable and has strong attention to detail.
• Can manage multiple enquiries and bookings in a busy environment.
• Is confident communicating with guests and clients by phone, email and in person.
• Has good computer skills and is comfortable working with booking and reservation systems.
• Works well both independently and as part of a team.
• Has a positive and professional attitude.
• Is flexible and willing to support colleagues across the hotel when required.

Responsibilities

• Handle enquiries and bookings for meetings, events and hotel reservations.
• Respond to telephone and email enquiries in a friendly and professional manner.
• Prepare quotations, proposals and booking confirmations.
• Discuss client requirements and recommend suitable meeting and event options.
• Manage bookings from the initial enquiry through to the event or guest arrival.
• Coordinate meeting and event details with the relevant hotel departments.
• Ensure all booking information is accurate and kept up to date.
• Follow up on enquiries and confirmed bookings.
• Assist with meeting room layouts, catering requirements, equipment and other event arrangements.
• Build strong and professional relationships with guests, clients and business partners.
• Support the hotel team in delivering a high standard of customer service.
• Carry out general administration and other duties as required.

Skills

Communication skills

Customer service

Organization

Booking systems

Phone & email communication

Team player

Tools

Booking systems

Job description

Meeting, Events & Reservations Executive

The Plaza Hotel

The Plaza Hotel is looking for a Meeting, Events & Reservations Executive to join the Team!

This is an exciting opportunity for someone who enjoys working with people, managing bookings and helping to create successful meetings and events. The successful candidate will be an important point of contact for our guests and clients, ensuring that every enquiry and booking is handled efficiently and professionally.

Key Responsibilities

• Handle enquiries and bookings for meetings, events and hotel reservations.

• Respond to telephone and email enquiries in a friendly and professional manner.

• Prepare quotations, proposals and booking confirmations.

• Discuss client requirements and recommend suitable meeting and event options.

• Manage bookings from the initial enquiry through to the event or guest arrival.

• Coordinate meeting and event details with the relevant hotel departments.

• Ensure all booking information is accurate and kept up to date.

• Follow up on enquiries and confirmed bookings.

• Assist with meeting room layouts, catering requirements, equipment and other event arrangements.

• Build strong and professional relationships with guests, clients and business partners.

• Support the hotel team in delivering a high standard of customer service.

• Carry out general administration and other duties as required.

About The Plaza Hotel

Recently refurbished and beautifully upgraded, The Plaza Hotel Tallaght has been completely transformed. The interior of this 4-star hotel now features exciting new eateries alongside 122 spacious and comfortable ensuite bedrooms, including a selection of large suites. Two bright and versatile event spaces, along with four meeting suites, provide the perfect setting for conferences and events of all sizes, from 5 to 200 guests.

About Windward Management

The Plaza Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the role

Requirements

• Has previous experience in hotel reservations, meetings and events, hospitality or a similar role.

• Has excellent communication and customer service skills.

• Is organised, reliable and has strong attention to detail.

• Can manage multiple enquiries and bookings in a busy environment.

• Is confident communicating with guests and clients by phone, email and in person.

• Has good computer skills and is comfortable working with booking and reservation systems.

• Works well both independently and as part of a team.

• Has a positive and professional attitude.

• Is flexible and willing to support colleagues across the hotel when required.

Perks and Benefits of working at The Plaza Hotel

• Competitive rate of pay

• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Required Criteria

Desired Criteria

Skills you'll need