Guest Experience Host | Front Desk & Growth Opportunities

Dalata Hotel Group plc; Leinster; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms (Dalata)

30% Off Friends & Family rate

Extra annual leave (5 days max)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access through HR

Dalata Academy development programmes

Staff team events

Job summary

Dalata Hotel Group plc in Ireland is seeking a Receptionist to greet guests, register them and process payments, and respond to inquiries about in-house facilities and local attractions. You will also ensure the security of room keys and keep guest information up to date in our systems.

We value excellent customer service, the ability to work independently, and strong communication under pressure. Experience in 3/4-star hotels is desirable.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Independent work

Communication

Under pressure

Hotel experience

Job description

Dalata Hotel Group plc in Ireland is seeking a Receptionist to greet guests, register them and process payments, and respond to inquiries about in-house facilities and local attractions. You will also ensure the security of room keys and keep guest information up to date in our systems.

We value excellent customer service, the ability to work independently, and strong communication under pressure. Experience in 3/4-star hotels is desirable.