Experienced Hotel Receptionist

OASIS Group

Dublin

Hybrid

EUR 26,000 - 36,000

Full time

9 days ago

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Benefits offered by this job

Flexible working conditions

Meals on duty

Staff parking

Free gym membership

Job summary

Grand Hotel Malahide is seeking an experienced hotel receptionist to join the front office team on a full-time basis from March. The role requires prior receptionist experience in a hotel environment and a strong commitment to quality, service and customer care.

Under new ownership, the hotel offers a competitive benefits package and opportunities for progression. The ideal candidate will have knowledge of Opera PMS (preferably Opera Cloud) and at least 2 years of experience in a busy hotel

Qualifications

Experience as hotel receptionist preferred.
Excellent interpersonal and communication skills.
Strong attention to detail and team collaboration.

Responsibilities

Greet guests warmly and outline hotel facilities.
Check in/out guests using Opera Cloud/Opera PMS.
Communicate guest requests to relevant departments.
Handle guest inquiries, complaints and suggestions.
Manage charges to guest rooms and post accurately.
Oversee departmental float sign-ins/outs and attend required trainings.

Skills

Fast-Paced

Independent Thinker

Job description

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 201 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T

Skills and attributes

Fast-Paced, Independent Thinker
Organisational skills

Description

Hotel Receptionist - 4* Grand Hotel, Malahide

Are you an experienced and customer focused Hotel Receptionist? If so, we've just the role for you. We are now recruiting a Receptionist to join our front office team on a Full Time permanent basis from March.

The candidates must have previous experience as receptionist in a hotel environment.

Under new ownership of FBD Hotels & Resorts, the iconic four-star Grand Hotel Dublin, located in the heart of Malahide, offers a unique seaside retreat while remaining conveniently close to the attractions of Dublin City Centre — just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.

Responsibilities will include:

To greet guests in a warm and friendly manner outlining the facilities of the Hotel
Check in and out guests efficiently and professionally using Opera Cloud.
Advise all Departments of any special requests by guests i.e. dinner reservations, ordering taxis, room service etc.
Correctly post all charges to the individual guest rooms
Inform the Duty Manager of any guest queries, complaints or suggestions
Handling safe deposit for guests, also dealing with foreign exchange and monies at the Desk
To oversee that all Departmental floats are signed in and out in the correct manner
Attend all Departmental and Hotel training courses and meetings as required
To pass over correct and detailed information to the following shift 'pass-over';
To update Opera on serviced and out of service rooms by liasing with the Accommodation Department;

The ideal candidate:

Would have good knowledge of Opera PMS- Ideally Opera Cloud version

Would have at least 2 years experience in a busy Hotel reception

We are seeking an enthusiastic, motivated and hardworking individual with a strong commitment to quality, high standards, service and customer care. Excellent attention to detail is required as well as excellent interpersonal and communication skills along with the ability to work within a team environment.

Perks of joining the team: