Front Office Leader: Guest Experience & Revenue

WA Consultants; Galway; On-site; EUR 42,000 - 54,000; Full time

Job summary

WA Consultants is recruiting a Front Office Manager for a Galway hotel. You will lead the Front Office team, deliver a warm welcome, and ensure efficient check-ins, check-outs, and reservations. The role is hands-on and requires strong guest service and leadership to drive guest satisfaction.

You will work closely with Reservations, Sales and other departments, manage staffing rotas, and support revenue opportunities while maintaining high operational standards.

Qualifications

• Experience in a Front Office Manager or similar hotel management role.
• Proven leadership and people-management capabilities.
• Strong organisational and communication skills.
• Good understanding of hotel budgets, revenue, and commercial performance.
• Ability to work in a busy guest-facing environment.
• Proficient IT skills including Microsoft Office.

Responsibilities

• Lead the Front Office team on a day-to-day basis.
• Create a warm, professional welcome and ensure high service levels.
• Oversee check-ins, check-outs and reservations for smooth guest flow.
• Be visible to guests and resolve issues quickly and professionally.
• Collaborate with Reservations, Sales and other hotel departments.
• Manage rotas and staffing levels for the Front Office.

Skills

Leadership

Hospitality

Organisation

Communication

Budget & Revenue Awareness

IT Skills

Hotel Systems (Opera/Hotsoft)

English Proficiency

Tools

Opera

Hotsoft

Job description

WA Consultants is recruiting a Front Office Manager for a Galway hotel. You will lead the Front Office team, deliver a warm welcome, and ensure efficient check-ins, check-outs, and reservations. The role is hands-on and requires strong guest service and leadership to drive guest satisfaction.

You will work closely with Reservations, Sales and other departments, manage staffing rotas, and support revenue opportunities while maintaining high operational standards.