Front of House Specialist – Elevate Guest Experience

Jones Lang LaSalle Incorporated; Leinster; On-site; EUR 28,000 - 36,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Front of House Specialist in Ireland to manage the front desk and provide professional, courteous service to on-site clients. You’ll support facilities operations, security awareness, and emergency procedures while maintaining a welcoming environment.

You will meet and greet visitors, handle calls, coordinate meeting rooms, and assist with reporting and space planning.

Qualifications

• Experience in reception, concierge or related field.
• Experience within a large commercial organisation would be beneficial.
• Must have experience in working a front desk.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Excellent organisational and communication skill (both written and oral).

Responsibilities

• Provide superior customer service to meet on-site client’s expectations
• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer main incoming phone line and direct calls internally where possible
• Courier / Post & Logistics requirements
• Maintain confidentiality of all appropriate communications and documentation
• Meeting room preparation / set ups as required
• Access / Badge management as required
• General office duties and other tasks as assigned by Line Manager.
• Weekly/daily space planning as required
• Daily correspondence by email or ticketing system and reactive to facilities queries/service requests
• Ensure premises are always neat and in good working condition i.e. site walk around and escalation if required.
• Provide support for regular reporting packages
• Facilities Coordinator support as/when required
• Ensure required metrics are tracked on appointed systems
• Assist in the implementation of Industry Best Practice operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Complete additional projects, work, administration, reports as requested by the Facilities Manager.
• Ensure all relevant records are kept up to date in relevant locations
• Ensure reception area and office meet expected and professional standards
• Provide world class service and ‘first contact’ experience to all client employee’s coming to the office.
• Provide advice & support on building information and local amenities for visiting employee’s.
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
• Support the needed quality management program for the specific site (give input to playbooks - procedures)
• Achieve Key Performance Indicators and Service Level Agreement targets
• Assist in all needed reporting (client and JLL internal)

Skills

Confident communicator

People person

MS Office proficiency

Attention to detail

Professional appearance

Multi-tasking

Customer service

Reception experience

Team player

Fluent English

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated is seeking a Front of House Specialist in Ireland to manage the front desk and provide professional, courteous service to on-site clients. You’ll support facilities operations, security awareness, and emergency procedures while maintaining a welcoming environment.

You will meet and greet visitors, handle calls, coordinate meeting rooms, and assist with reporting and space planning.