French Tech Support Specialist

Accenture PLC; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Accenture PLC in Sandyford (Dublin) seeks a Customer Support professional fluent in English and French to review data per client guidelines and ensure compliant outcomes. The role demands staying updated on policies, advocating for users, and contributing to process improvements.

Responsibilities include deep product knowledge, issue triage, mentoring peers, and delivering high-quality support to customers across shifts in a 24/7 rotation.

Qualifications

• Excellent verbal and written communication skills required.
• Ability to rapidly assess, analyze, and resolve issues and distil into clear communications.
• Aptitude for supporting sophisticated products.
• Ability to overcome a product learning curve and adapt quickly.
• Strong analytical and critical thinking abilities.
• Ability to work effectively in teams.
• Proficient in English and in using computers.

Responsibilities

• Review business data based on client guidelines using established tools.
• Develop deep knowledge within a complex product group.
• Stay informed on evolving client policies and guidelines.
• Advocate for the user community and address their needs.
• Investigate and prioritize advertising issues and escalate as needed.
• Contribute to initiatives to improve process efficiency and quality.
• Participate in ongoing training and collaborative discussions for development.
• Communicate resolutions and workarounds clearly to the sales team.
• Foster a high-end customer experience related to support.
• Mentor team members and own product support areas.

Skills

Communication

Troubleshooting

Product support

Learning curve

Critical thinking

Teamwork

English proficiency

Computer skills

Customer service

Education

Bachelor's Degree

Job description

Accenture PLC in Sandyford (Dublin) seeks a Customer Support professional fluent in English and French to review data per client guidelines and ensure compliant outcomes. The role demands staying updated on policies, advocating for users, and contributing to process improvements.

Responsibilities include deep product knowledge, issue triage, mentoring peers, and delivering high-quality support to customers across shifts in a 24/7 rotation.