Italian Tech Support Specialist - User Advocacy & Data

Accenture PLC; Leinster; On-site; EUR 30,000 - 38,000; Full time

Job summary

Accenture is seeking a Customer Support professional to provide Italian language support onsite in Sandyford, Dublin 18. The role involves reviewing business data per client guidelines, staying updated on policies, and advocating for users.

You will expand product knowledge, troubleshoot issues, and contribute to process improvements while collaborating with the sales team. The ideal candidate has strong communication skills, analytical ability, and a proactive mindset.

Qualifications

• Excellent oral and written communication skills.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitate a high-end customer experience related to support.
• Develop deep knowledge within a complex product group.
• Mentor team members and own product support areas.

Skills

Communication

Analytical thinking

Troubleshooting

Product knowledge

Team collaboration

Education

Bachelor’s Degree

Job description

Accenture is seeking a Customer Support professional to provide Italian language support onsite in Sandyford, Dublin 18. The role involves reviewing business data per client guidelines, staying updated on policies, and advocating for users.

You will expand product knowledge, troubleshoot issues, and contribute to process improvements while collaborating with the sales team. The ideal candidate has strong communication skills, analytical ability, and a proactive mindset.