German/English Bilingual Tech Support Specialist

Accenture PLC; Leinster; On-site; EUR 34,000 - 48,000; Full time

Job summary

Accenture is seeking a Customer Support professional to join our onsite team in Sandyford, Ireland. Fluent German and English are required. This is a full-time role (40 hours/week) with a 24/7 rotation (no night shifts).

Sponsorship is not available; a valid full-time work permit is mandatory for us to proceed with your application. You will develop deep knowledge within a complex product group, investigate issues, and guide the sales advertisers to resolve bugs.

Qualifications

• Excellent oral and written communication skills.
• Experience working with a chat support function is desirable.
• Proven experience working in a KPI/target driven environment.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Quickly adapts to new products and system.
• Demonstrates strong critical thinking and problem‑solving skills.
• Collaborative team player.
• Proficient in using computers and digital tools.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
• Own tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs
• Mentor team members and own product support areas..

Skills

German language

English language

Excellent communication

KPI mindset

Problem solving

Team player

Digital tools proficiency

Job description

Accenture is seeking a Customer Support professional to join our onsite team in Sandyford, Ireland. Fluent German and English are required. This is a full-time role (40 hours/week) with a 24/7 rotation (no night shifts).

Sponsorship is not available; a valid full-time work permit is mandatory for us to proceed with your application. You will develop deep knowledge within a complex product group, investigate issues, and guide the sales advertisers to resolve bugs.