Greek-Speaking Customer Support Specialist (Onsite)

Accenture PLC; Leinster; On-site; EUR 30,000 - 40,000; Full time

Job summary

Accenture PLC in Sandyford, Dublin 18 is hiring for a Customer Support - Greek role. The position is full-time with 40 hours per week and 24/7 shifted coverage from 8am to 10pm across days.

The role involves reviewing business data per client guidelines, staying current on policy changes, advocating for users, and improving processes while delivering high-quality support. English and Greek language proficiency required.

Qualifications

• Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem seek.
• Ability to work in teams.
• Bachelor's Degree
• 1 year of experience Customer Service/Call Centre is desirable
• Proficient in English
• Proficient with using computers

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitate a high-end customer experience related to support.
• Develop deep knowledge within a complex product group.
• Mentor team members and own product support areas.

Skills

Communication skills

Analytical skills

Product support

Product learning

Critical thinking

Teamwork

Bachelor's Degree

Customer service experience

English proficiency

Computer proficiency

Education

Bachelor's Degree

Job description

Accenture PLC in Sandyford, Dublin 18 is hiring for a Customer Support - Greek role. The position is full-time with 40 hours per week and 24/7 shifted coverage from 8am to 10pm across days.

The role involves reviewing business data per client guidelines, staying current on policy changes, advocating for users, and improving processes while delivering high-quality support. English and Greek language proficiency required.