Portuguese Tech Support & Data Advocate

Accenture PLC; Leinster; On-site; EUR 38,000 - 52,000; Full time

Job summary

Accenture is seeking a Customer Support professional fluent in Portuguese to join our onsite team in Sandyford, Ireland. The role involves reviewing data against client guidelines, staying updated on policies, and delivering high-quality support to customers.

The ideal candidate has a Bachelor's degree, strong Portuguese and English language skills, and at least 1 year in customer service. Training and development opportunities are provided, with a focus on process improvements and collaboration.

Qualifications

• Bachelor's Degree required.
• 1 year of Customer Service experience desirable.
• Proficient in English.
• Fluent in Portuguese.
• Excellent communication skills.

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Develop deep knowledge within a complex product group.
• Stay informed on evolving client policies and guidelines.
• Advocate for the user community and their needs.
• Investigate and prioritise advertising issues and escalate to a specialist as needed.
• Contribute to process improvements and efficiency initiatives.
• Participate in training and collaborative discussions for professional development.
• Communicate resolutions clearly to the sales team.
• Foster a high-end customer experience related to support.
• Mentor team members and own product support areas.

Skills

Portuguese language

Customer service

Communication

English proficiency

Problem solving

Teamwork

Bachelor's Degree

1 year experience

Education

Bachelor's Degree

Job description

Accenture is seeking a Customer Support professional fluent in Portuguese to join our onsite team in Sandyford, Ireland. The role involves reviewing data against client guidelines, staying updated on policies, and delivering high-quality support to customers.

The ideal candidate has a Bachelor's degree, strong Portuguese and English language skills, and at least 1 year in customer service. Training and development opportunities are provided, with a focus on process improvements and collaboration.