Tech Customer Support (French)- CL 13

Accenture PLC; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Accenture PLC in Sandyford (Dublin) seeks a Customer Support professional fluent in English and French to review data per client guidelines and ensure compliant outcomes. The role demands staying updated on policies, advocating for users, and contributing to process improvements.

Responsibilities include deep product knowledge, issue triage, mentoring peers, and delivering high-quality support to customers across shifts in a 24/7 rotation.

Qualifications

• Excellent verbal and written communication skills required.
• Ability to rapidly assess, analyze, and resolve issues and distil into clear communications.
• Aptitude for supporting sophisticated products.
• Ability to overcome a product learning curve and adapt quickly.
• Strong analytical and critical thinking abilities.
• Ability to work effectively in teams.
• Proficient in English and in using computers.

Responsibilities

• Review business data based on client guidelines using established tools.
• Develop deep knowledge within a complex product group.
• Stay informed on evolving client policies and guidelines.
• Advocate for the user community and address their needs.
• Investigate and prioritize advertising issues and escalate as needed.
• Contribute to initiatives to improve process efficiency and quality.
• Participate in ongoing training and collaborative discussions for development.
• Communicate resolutions and workarounds clearly to the sales team.
• Foster a high-end customer experience related to support.
• Mentor team members and own product support areas.

Skills

Communication

Troubleshooting

Product support

Learning curve

Critical thinking

Teamwork

English proficiency

Computer skills

Customer service

Education

Bachelor's Degree

Job description

General Information

Position: Customer Support -French

Location: onsite - Sandyford, D18.

Contract: Full-time role 40 hours per week

Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).

In this role you will be responsible for reviewing business data according to client guidelines, ensuring accuracy and compliance. The role requires staying current on policy changes, advocating for the user community, participating in process improvements, and engaging in ongoing training to support high-quality outcomes.

Roles and Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitate a high-end customer experience related to support.
• Develop deep knowledge within a complex product group.
• Mentor team members and own product support areas.

For internal applicants, the type of contract will remain unchanged..

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [e-mail].

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

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Pr ofessional Skills

• Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem seek.
• Ability to work in teams.
• Bachelor's Degree
• 1 year of experience Customer Service/Call Centre is desirable
• Proficient in English
• Proficient with using computers

Language(s) Required: English and French: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.