Tech Customer Support (French)- CL 13

3100 Accenture Limited Company; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Accenture is hiring for a Customer Support - French role, onsite in Sandyford, D18. The position is full-time (40 hours per week) with 24/7 rotated work hours (8am–10pm, Mon–Sun, no night shift).

You will review data per client guidelines, stay updated on policies, and advocate for the user community. Requirements include a Bachelor’s Degree and at least 1 year of experience, with strong English and French language skills.

Qualifications

• Excellent oral and written communication skills.
• Ability to rapidly assess, analyze and resolve issues and distill into clear communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem-solve.
• Ability to work in teams.

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues and escalate for troubleshooting.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions.

Skills

Excellent communication

Troubleshooting ability

Product knowledge

Team collaboration

Critical thinking

Education

Bachelor’s Degree

Job description

General Information

Position: Customer Support -French

Location: onsite - Sandyford, D18.

Contract: Full-time role 40 hours per week.

Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).

In this role you will be responsible for reviewing business data according to client guidelines, ensuring accuracy and compliance. The role requires staying current on policy changes, advocating for the user community, participating in process improvements, and engaging in ongoing training to support high-quality outcomes.

Roles and Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitate a high-end customer experience related to support.
• Develop deep knowledge within a complex product group.
• Mentor team members and own product support areas.
• For internal applicants, the type of contract will remain unchanged.

Inclusion and Diversity

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Professional Skills

• Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem‑seek.
• Ability to work in teams.
• Bachelor’s Degree and 1 year of experience.
• Customer Service/Call Centre is desirable.
• Proficient in English.
• Proficient with using computers.
• Language(s) Required: English and French.
• As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Additional Information

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Explore your next step at Accenture.