Onsite French Customer Support Specialist

3100 Accenture Limited Company; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Accenture is hiring for a Customer Support - French role, onsite in Sandyford, D18. The position is full-time (40 hours per week) with 24/7 rotated work hours (8am–10pm, Mon–Sun, no night shift).

You will review data per client guidelines, stay updated on policies, and advocate for the user community. Requirements include a Bachelor’s Degree and at least 1 year of experience, with strong English and French language skills.

Qualifications

• Excellent oral and written communication skills.
• Ability to rapidly assess, analyze and resolve issues and distill into clear communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem-solve.
• Ability to work in teams.

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues and escalate for troubleshooting.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions.

Skills

Excellent communication

Troubleshooting ability

Product knowledge

Team collaboration

Critical thinking

Education

Bachelor’s Degree

Job description

Accenture is hiring for a Customer Support - French role, onsite in Sandyford, D18. The position is full-time (40 hours per week) with 24/7 rotated work hours (8am–10pm, Mon–Sun, no night shift).

You will review data per client guidelines, stay updated on policies, and advocate for the user community. Requirements include a Bachelor’s Degree and at least 1 year of experience, with strong English and French language skills.