French-Speaking Cloud Tech Support Engineer

Leadout Capital

Dublin

On-site

EUR 42,000 - 65,000

Full time

5 days ago

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Job summary

Informatica in Dublin, Ireland is seeking a French-speaking Technical Support Engineer to join our global team. You will deliver world-class technical support for our cloud data management products, collaborating with customers, partners and internal teams to diagnose issues and drive timely resolutions.

You’ll work with Salesforce CRM for case management, handle escalations, and coordinate with regional partners.

Qualifications

Bachelor's degree in a relevant field required.
1+ years of industry experience in supporting mission-critical software components.
Exposure to cloud-native applications is a strong plus.
Fluent French with excellent English communication skills.

Responsibilities

Provide best in class technical support to customers, partners, and internal teams.
Managing customer issues and escalations within Salesforce CRM system.
Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
Work with regional partners on proactive support, enablement, and guidance.
Follow up on actions in a timely manner and with attention to detail.
Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.
Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion.