Bilingual Technical Support Engineer – AI CRM

441 SFDC Ireland Limited; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Salesforce in Dublin is seeking an experienced Technical Support Engineer to join our fast-growing Technical Support Team. You’ll be the front-line contact when customers need critical technical assistance, combining exceptional service with deep technical expertise.

You will own customer cases end to end, analyze issues, guide on best practices, and collaborate with engineering, product, and account managers to resolve blockers.

Qualifications

• Degree or Diploma in Computer Science, Software Engineering, Information Systems or equivalent.
• Salesforce certifications (Administrator, Platform Developer I) or Trailhead Ranger status are a plus.
• Experience in customer success, technical support, or application support is preferred.

Responsibilities

• Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance
• Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations
• Guide customers on best practices to optimize workflows and author Knowledge Base Articles for internal teams and customer self-service
• Partner with engineering, product, account managers, and leadership to resolve blockers and share knowledge

Skills

Bilingual Spanish & English

Strong communication

Problem solving

Team collaboration

Education

Degree in Computer Science or Software Engineering or Information Systems

Tools

Salesforce Core CRM

Apex

Visualforce

LWC

VS Code

Salesforce CLI / SFDX

REST APIs

SOAP APIs

Job description

Salesforce in Dublin is seeking an experienced Technical Support Engineer to join our fast-growing Technical Support Team. You’ll be the front-line contact when customers need critical technical assistance, combining exceptional service with deep technical expertise.

You will own customer cases end to end, analyze issues, guide on best practices, and collaborate with engineering, product, and account managers to resolve blockers.