Technical Support Engineer (French speaking)

Leadout Capital; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Informatica in Dublin, Ireland is seeking a French-speaking Technical Support Engineer to join our global team. You will deliver world-class technical support for our cloud data management products, collaborating with customers, partners and internal teams to diagnose issues and drive timely resolutions.

You’ll work with Salesforce CRM for case management, handle escalations, and coordinate with regional partners.

Qualifications

• Bachelor's degree in a relevant field required.
• 1+ years of industry experience in supporting mission-critical software components.
• Exposure to cloud-native applications is a strong plus.
• Fluent French with excellent English communication skills.

Responsibilities

• Provide best in class technical support to customers, partners, and internal teams.
• Managing customer issues and escalations within Salesforce CRM system.
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
• Work with regional partners on proactive support, enablement, and guidance.
• Follow up on actions in a timely manner and with attention to detail.
• Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.
• Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion.

Skills

Java

SQL

Cloud platforms

REST

SOAP

Swagger

Windows

Linux

Oracle

MS SQL Server

Customer communication

Troubleshooting

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce CRM

Job description

We’re currently looking for a French Speaking Technical Support Engineer with experience in providing world-class technical support to join our team in Dublin, Ireland.

Job Summary

Informatica is currently seeking an enthusiastic, motivated individual to join our global team of highly skilled support staff. Our support teams deal with a wide range of Cloud products including Master Data, Data Integration, Data Quality and Data Governance.

Your Role Responsibilities? Here's What You'll Do

• Provide best in class technical support to customers, partners, and internal teams.
• Managing customer issues and escalations within our Salesforce CRM system
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
• Work with regional partners on proactive support, enablement, and guidance.
• Follow up on actions in a timely manner and with attention to detail.
• Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.
• Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion.

What We’d Like to See

• Passionate about delivering the highest quality of customer success.
• A team player who can work both independently and collaboratively.
• An avid learner and adaptable to a fast-changing technical environment.
• Ability to communicate effectively with customers at all levels as well as internal stakeholders.
• A high degree of analytical, troubleshooting, and problem-solving abilities.
• An excellent level of Java with demonstrable experience in programming.
• Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
• Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
• Good knowledge of Cloud platforms like Azure, AWS or GCP
• Demonstrable experience with Open API Specification (Swagger), web service frameworks, including REST and SOAP.
• Experience of debugging in Java or another Object-Oriented Programming

Language

• Fluent French speaker (essential) and excellent verbal and written skills in English.

Role Essentials

• Bachelor’s degree in a relevant field such as Computer Science, Computational Mathematics, Computer/Software Engineering or equivalent practical experience.
• Minimum 1+ years of industry experience in supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plus
• Some experience with Network troubleshooting is a plus