Bilingual Salesforce Support Engineer (Italian/English)

Leadout Capital; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

Qualified by Salesforce in Dublin is seeking a customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin. You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

You will handle live chat, email, and phone requests, diagnose Salesforce CRM, CPQ, and Revenue Cloud Advanced

Qualifications

• Fluency in Italian and English written and spoken.
• 2 to 4 years of work experience in technical support or related role.
• Strong analytical and communication skills to explain complex concepts clearly.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Work with Engineering to identify root causes and elevate product bugs, and share customer feedback with Product to influence the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor.

Skills

Italian

English

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

Qualified by Salesforce in Dublin is seeking a customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin. You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

You will handle live chat, email, and phone requests, diagnose Salesforce CRM, CPQ, and Revenue Cloud Advanced