Bilingual Salesforce Support Engineer (Italian/English)

Leadout Capital

Dublin

Presencial

EUR 50.000 - 70.000

Jornada completa

Hace 7 días

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Descripción de la vacante

Qualified by Salesforce in Dublin is seeking a customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin. You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

You will handle live chat, email, and phone requests, diagnose Salesforce CRM, CPQ, and Revenue Cloud Advanced

Formación

Fluency in Italian and English written and spoken.
2 to 4 years of work experience in technical support or related role.
Strong analytical and communication skills to explain complex concepts clearly.

Responsabilidades

Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
Investigate, diagnose, and resolve technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
Work with Engineering to identify root causes and elevate product bugs, and share customer feedback with Product to influence the roadmap.
Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor.