Bilingual Technical Support Engineer — Italian & English

Salesforce, Inc.; Ireland; On-site; EUR 40,000 - 65,000; Full time

Job summary

Salesforce, Inc. in Dublin, Ireland, is seeking a technically adept Customer Success-focused Technical Support Engineer fluent in Italian and English.

You will be a trusted resource for the Qualified Success team, helping customers and collaborating with Engineering and Product to resolve issues and improve the platform. The role involves handling live chat, email, and phone requests, diagnosing complex problems, and contributing to knowledge base content.

Qualifications

• Fluent in Italian and English with excellent written and verbal communication.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve complex technical issues using Salesforce CRM, CPQ, and Revenue Cloud.
• Collaborate with Engineering to identify root causes, escalate bugs, and share customer feedback that shapes the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline workflows as a trusted technical advisor.

Skills

Italian fluency

English fluency

Customer-focused

Strong communication

Education

Bachelor's degree in CS/IT/Engineering or related field

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

Salesforce, Inc. in Dublin, Ireland, is seeking a technically adept Customer Success-focused Technical Support Engineer fluent in Italian and English.

You will be a trusted resource for the Qualified Success team, helping customers and collaborating with Engineering and Product to resolve issues and improve the platform. The role involves handling live chat, email, and phone requests, diagnosing complex problems, and contributing to knowledge base content.