Food & Beverage Reservationist

The K Club; Sligo; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Monthly service charge

Staff transport

Training & development

Career progression

Recognition programme

Employee Assistance Programme

Social events

Uniform provided

Meals on duty

Stay & F&B discounts

Job summary

The K Club, a 5-star resort on a 550-acre estate near Dublin, is seeking a Reservations Specialist to join our team. You will handle hotel reservations, provide accurate confirmations, and maintain the reservations diary to flag VIP and special requests.

You'll work with the guest services team, respond to emails and calls, upsell F&B and services, and produce regular reports on bookings. Fluency in English and excellent organisational skills are essential.

Qualifications

• Ability to negotiate and make decisions under pressure.
• Excellent verbal and written communication skills.
• Strong organisational abilities and attention to detail.
• Fluent English and flexible working hours.

Responsibilities

• Enter all reservations accurately into the system.
• Provide accurate confirmations for bookings.
• Maintain the reservations diary and flag VIPs and special categories.
• Note dietary requirements in Resdiary.
• Collaborate with HODs to manage peak dates and high-demand periods.
• Update Opera Profiles with guest history for future visits.
• Highlight VIP guests in the system and notify the team.
• Produce daily/weekly/monthly reports on bookings and key data.
• Assist arrivals, upsell F&B and spa services, and manage guest details.
• Handle emails and phone reservations across the resort.

Skills

Negotiation

Decision making

Communication skills

Organisational skills

English fluency

Flexibility

Tools

Opera PMS

Job description

The K Club is a truly captivating leisure destination secreted away in lush Irish countryside – yet on Dublin’s doorstep – we are a unique resort with a history that spans hundreds of years. Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities. Adding to that exciting variety of opportunity – under new ownership – The K Club is currently being re-imagined, from the grandeur of our historic estate to the innovative offerings we're introducing, there has never been a more thrilling time to join our team. We are a certified Great Place to work by our very own employees!

The K Club is a truly captivating leisure destination tucked away in lush Irish countryside – yet on Dublin’s doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.

We’re a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine.

The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience.

If this sounds like the place where you could begin the next exciting chapter in your career, let’s talk.

Here’s how you’ll bring the K Club’s trailblazing vision to life:

• Ensures all reservations are entered correctly into the system
• Ensures all bookings receive an accurate K Club confirmation
• Maintains res diary ensuring all guests are flagged, highlighted and also grouped within categories (VIP/Celebration/resident/non res/estate member)
• Make sure all dietary requirements are noted in Resdiary
• Works with HODs to close out peak dates and holds knowledge of dates where we may experience high demand
• Updates Opera Profiles with information relevant to guest experience (past or current) to ensure it is available for future dates
• Ensures VIP clients are highlighted in the system and the team notified through various channels
• Produces daily/weekly/monthly reports on bookings and other key information as required.
• Does arrivals for guests. Contacting them to book F&B, spa, transfers, golf, etc. and to confirm all details of their reservation
• Take hotel reservations and upsell F&B
• Answer emails and phone calls within the reservation office and take reservations of all elements across the resort

This is how we see you:

• Be highly motivated and driven to achieve targets
• Will have excellent negotiation and decision making skills
• Will possess excellent communication and organisational skills
• Will have fluency in English, both oral and written
• Will be flexible in their working hours
• Knowledge of Opera is desirable

What's on offer?

• A monthly service charge payment
• Staff transport to and from work outside public transport hours within the local area
• Ongoing investment in your personal development with access to internal and external training programmes
• Fantastic opportunities to progress your career
• Monthly recognition programme
• Employee Assistance Programme
• Social events
• Uniform
• Meals while on duty
• Discounts on stays at the resort and on Food & Beverage for you and your family and friends