Spa Receptionist

The K Club; Dublin; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Commission on retail products

Monthly service charge payment

Staff transport provided

Ongoing training programs

Career progression opportunities

Employee Assistance Programme

Social events

Meals while on duty

Discounts on resort stays and dining

Job summary

The K Club in Dublin is looking for a Spa Receptionist with excellent customer service skills and flexibility in working hours. Responsibilities include managing calls, appointments, and ensuring the spa's cleanliness. The ideal candidate will be qualified to QQI Level 5&6 or equivalent, and previous experience as a Spa Therapist is a plus. The position offers a range of employee benefits including commission on sales, transportation, and development opportunities.

Qualifications

• Previous experience as a Spa Therapist or a recent graduate aiming to gain experience.
• Ability to manage calls and reservations professionally.
• Familiarity with daily reports and guest management.

Responsibilities

• Handle both internal and external calls efficiently.
• Assist in managing reservations for spa treatments.
• Ensure cleanliness of the spa area.
• Address guest requests promptly and professionally.
• Manage check-ins courteously and provide necessary information.
• Coordinate with other departments for operational efficiency.

Skills

Excellent customer service skills

Flexibility in working hours

Education

QQI Level 5&6, ITEC, CIBTAC, CIDESCO or equivalent

Job description

The K Club is a truly captivating leisure destination secreted away in lush Irish countryside – yet on Dublin’s doorstep – we are a unique resort with a history that spans hundreds of years. Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities. Adding to that exciting variety of opportunity – under new ownership – The K Club is currently being re-imagined, from the grandeur of our historic estate to the innovative offerings we're introducing, there has never been a more thrilling time to join our team. We are a certified Great Place to work by our very own employees!

The K Club is a truly captivating leisure destination secreted away in lush Irish countryside – yet on Dublin’s doorstep – we are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years. Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities.

At The K Club, we encourage all of our team members when introducing their own ideas, insights and innovations to their respective roles; we want you to embrace the trailblazing spirit we are renowned for.

We also support our team members in pro-actively bringing our brand principles to life on a daily basis. If this sounds like a place where you could shine, we want to talk to you.

Here’s how you’ll bring the K Club’s trailblazing vision to life:

• To be responsible for all calls, both internal and external in a professional and efficient manner
• To handle reservations and inquiries for treatments
• To work along side our Spa Cleaner & Attendants to ensure the Spa is clean and towels etc. are regularly topped up
• To deal with guests and members requests in a timely manner
• To deal with all check-ins in a professional and courteous manner and to ensure the guest is helped with any information they may require during their stay
• To liaise with other departments regarding billing procedures, reservations and all other requests when appropriate
• To familiarise yourself with all groups, conferences and meetings in the Resort on a daily basis
• To ensure all daily reports are completed before the appointed time
• To ensure the oncoming receptionist is fully up to date with the status of the business
• To ensure all receptionists are fully conversant with any ongoing promotions and procedures in The K Spa Reception
• To take responsibility for the banking and float whilst on duty and to ensure all is in order before passing over to the next shift
• To liaise with Senior Managers with regard to guest queries or problems and to pass on any useful information about the guest
• To promote a positive working atmosphere at all times

This is how we see you:

• Flexible in your working hours and understanding that this role requires Saturday work
• Qualified to QQI Level 5&6, ITEC, CIBTAC, CIDESCO or equivalent
• Previous experience as a Spa Therapist or a recent graduate looking to gain invaluable experience
• Someone with excellent customer service skills

What's on offer?

• The K Club is certified as a Great Place to Work
• Commission on retail products sold in the K Spa
• Monthly service charge payment
• Staff transport to and from work outside public transport hours within the local area
• Ongoing investment in your personal development with access to internal and external training programmes
• Fantastic opportunities to progress your career
• Monthly recognition programme
• Employee Assistance Programme
• Social events
• Uniform
• Meals while on duty
• Discounts on stays at the resort and on Food & Beverage for you and your family and friends