Danish-speaking Customer Success Pro (Hybrid, Flexible Hours)

Collins McNicholas Recruitment & HR Services Group; Ireland; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Comprehensive training and career路径

Job summary

Collins McNicholas Recruitment & HR Services Group is hiring a Customer Success Agent in Longford, Ireland for Danish- and German-speaking markets. This permanent, hybrid role includes comprehensive training and clear career progression within a fast-growing B2B SaaS company in cybersecurity and payments.

You will act as the primary merchant contact for PCI compliance and platform usage, handle inquiries via phone, email, and chat, and guide PCI workflows.

Qualifications

• Experience in customer-facing support, service, or operations roles in retail, hospitality, banking or customer service.
• Fluency in Danish or German with professional English.
• Strong written and verbal communication skills in English.

Responsibilities

• Act as primary contact for merchants on PCI compliance and platform usage.
• Respond to inbound merchant queries via phone, email, and chat.
• Guide merchants through PCI workflows including SAQs and status updates.
• Explain compliance requirements and timelines in clear language.
• Assist with basic ASV scan processes and scan status checks.
• Support onboarding and basic usage of cybersecurity tools on the platform.
• Document all interactions in the ticketing system and escalate as needed.
• Work with technical teams following escalation and handoff processes.
• Participate in QA reviews and continuous improvement initiatives.

Skills

Customer support experience

Bilingual: Danish or German

English communication

Attention to detail

Job description

Collins McNicholas Recruitment & HR Services Group is hiring a Customer Success Agent in Longford, Ireland for Danish- and German-speaking markets. This permanent, hybrid role includes comprehensive training and clear career progression within a fast-growing B2B SaaS company in cybersecurity and payments.

You will act as the primary merchant contact for PCI compliance and platform usage, handle inquiries via phone, email, and chat, and guide PCI workflows.