Customer Onboarding Specialist (with German language) in Dublin, Ireland

emplify GmbH; Dublin; Hybrid; EUR 33,000 - 40,000; Full time

Benefits offered by this job

Relocation package

Private medical insurance

Bike to work tax relief

Parental leave

Referral bonuses

Job summary

emplify GmbH in Dublin is seeking a Customer Onboarding Specialist fluent in German to help new customers adopt our HR software. The role is hybrid from the Dublin office, with 8am–4:30pm hours, Monday to Friday.

You will analyze customer requirements, support implementations via email and video calls, ensure customer satisfaction, and help prepare training materials. The position offers a permanent contract, a base salary of €36,400 plus a monthly performance bonus, relocation support after

Qualifications

• Fluent German and English communication.
• Experience in customer-facing roles.
• Strong data-driven approach and Excel skills.

Responsibilities

• Analyze new customers' requirements for the HR software.
• Support implementations via emails and video calls.
• Ensure customer satisfaction with product guidance.
• Prepare data imports and training materials.
• Help optimize processes and automate steps.

Skills

German language

English language

Customer facing

MS Excel

Data-driven

Communication

Tools

Zendesk

Gainsight

Jira

Job description

Customer Onboarding Specialist (with German language) in Dublin, Ireland

place AT calendar_today 19.08.2026 business TELUS Digital

Customer Onboarding Specialist (Multilingual with German)

Location: Hybrid from the Dublin Office

Operational hours: 8am- 4.30pm (Monday to Friday), no weekends

Salary: €36,400 + monthly performance bonus

We believe Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. As part of our Customer Onboarding team, you’ll have the opportunity to enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. You might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

Join and become part of our exciting journey!

Some of the tasks in your future role:

• Independent analysis of our new customers' requirements regarding the product (HR software)
• Structured support of implementations through e-mails, video calls.
• Ensuring customer satisfaction through competent advice on the product
• Validation, preparation, and assistance with importing customer data
• Involvement in the creation of training materials, e.g. help center articles or webinars
• Continuous optimization of our processes, e.g. through the automation of individual work steps

What we Offer:

• Stable job - permanent employment contracts
• Competitive salary and performance based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package
• Bike to work tax relief
• Maternity and Paternity leave

What you need to succeed:

• Fluent written and spoken English and German (C1 or C2 level, Advanced) - You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English.
• Experience in working in customer facing roles, Customer support or Account Management.
• Problem-Solving putting the customer always first mindset.
• You work autonomously and reliably.
• You enjoy working data-driven and feel very comfortable using MS-Office, especially Excel.

What we would LOVE you to have:

• Experience in the Business to Business Software environment is an advantage.
• Being familiar with the Tools like Zendesk, Gainsight, and Jira is a distinct advantage.
• Passion about digital transformation in HR.

Relocation Package : The role is Ireland based (Dublin). Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture.

We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland.