German-Speaking Customer Care Specialist

Collins McNicholas Recruitment; Munster; On-site; EUR 32,000 - 40,000; Full time

Job summary

Collins McNicholas Recruitment in Shannon, Co Clare, Ireland, is seeking a motivated Customer Care Representative fluent in German to join an onsite team. The role supports order management, inside sales administration, and customer service, serving as a key contact for pre- and post-sales support.

You will collaborate with Sales, Logistics, Finance, Engineering and Technical Support to ensure excellent service and smooth operations, handling returns, invoicing, and cross-functional process

Qualifications

• Fluent German and English communication skills.
• Previous customer service experience.
• Proficient in MS Office applications.
• Good communication and problem-solving abilities.

Responsibilities

• Provide phone, email, and web-based support regarding order status, lead times, shipments, returns and issue resolution.
• Manage allocated customer accounts and regional support responsibilities.
• Assist with invoicing and account-related queries.
• Collaborate cross-functionally to resolve customer issues and improve business processes.
• Coordinate with Supply Chain and Engineering to meet delivery requirements.
• Assist with returns, repairs, restocking, and service coordination.
• Accurately process and maintain customer information, sales orders, invoices, registrations and agreements.
• Participate in continuous improvement and process enhancement initiatives.

Skills

German language

English language

Customer service

MS Office

Tools

MS Office

Job description

Collins McNicholas Recruitment in Shannon, Co Clare, Ireland, is seeking a motivated Customer Care Representative fluent in German to join an onsite team. The role supports order management, inside sales administration, and customer service, serving as a key contact for pre- and post-sales support.

You will collaborate with Sales, Logistics, Finance, Engineering and Technical Support to ensure excellent service and smooth operations, handling returns, invoicing, and cross-functional process