Bilingual German-English Customer Support Specialist

Collins McNicholas Group; Galway; On-site; EUR 26,000 - 32,000; Full time

Job summary

Collins McNicholas Group in Ireland is seeking a German-speaking Customer Service Representative. You will be the first point of contact for English and German speaking customers, delivering outstanding service through phone, email, and live chat.

Responsibilities include responding to inquiries, handling complaints, processing orders, returns, refunds, and working with internal teams to resolve issues. You will maintain knowledge of our products and policies while representing the company

Qualifications

• Fluency in German and English (spoken and written).
• Minimum 2 years’ experience in a Call Centre or Customer Service department.
• Excellent communications and telephone skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Respond to customer questions via phone, email and live chat.
• Troubleshoot issues including pricing, billing inquiries and order status updates.
• Assist customers with placing orders, returns, refunds or exchanges.
• Collaborate with internal departments to resolve customer concerns.
• Maintain knowledge of products, policies and procedures.
• Represent the company in a professional and courteous manner.

Skills

German language

English language

Call centre experience

Communication skills

Teamwork

Independent work

Job description

Collins McNicholas Group in Ireland is seeking a German-speaking Customer Service Representative. You will be the first point of contact for English and German speaking customers, delivering outstanding service through phone, email, and live chat.

Responsibilities include responding to inquiries, handling complaints, processing orders, returns, refunds, and working with internal teams to resolve issues. You will maintain knowledge of our products and policies while representing the company