Remote Customer Success Manager — Growth & Retention

Smartling, Inc.; Ireland; Remote; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

Parental leave

Employee referral programs

Job summary

Smartling, Inc. seeks a Customer Success Manager for a remote position located anywhere in Ireland. Your role will ensure positive customer health and retention, managing customer adoption of Smartling's solutions while aligning with their business goals.

Key experiences include strong B2B account management and technical communication skills. Smartling offers competitive salary, health insurance, flexible PTO, and a supportive culture.

Qualifications

• Minimum 3 years of experience in a B2B customer success/client services/account management role.
• Detail-oriented with proven ability to manage multiple customer relationships.
• Experience managing contract renewals and up-sells.

Responsibilities

• Develop communication cadence with your customers on product and industry updates.
• Establish trusted advisor relationships within your assigned book of business.
• Lead business review meetings to continuously articulate the value of Smartling.

Skills

B2B customer success/account management

Detail-oriented

Proven ability to manage multiple customer relationships

Experience with contract renewals

Technical communication skills

Business acumen

Job description

Smartling, Inc. seeks a Customer Success Manager for a remote position located anywhere in Ireland. Your role will ensure positive customer health and retention, managing customer adoption of Smartling's solutions while aligning with their business goals.

Key experiences include strong B2B account management and technical communication skills. Smartling offers competitive salary, health insurance, flexible PTO, and a supportive culture.