Remote Customer Success Manager (Ireland) — SaaS Growth & Adoption

Smartling; Ireland; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance plan

Pension plan with company matching

Flexible PTO

Generous parental leave

Employee referral programs

Apple equipment

Job summary

Smartling is seeking a Customer Success Manager for a remote position, located anywhere in Ireland. In this role, you will ensure positive customer health and retention, help customers adopt the Smartling solution, and meet their business goals throughout the customer lifecycle.

Key responsibilities include developing communication with customers, establishing trusted advisor relationships, and leading value demonstration meetings. Candidates should have a minimum of 3 years in a B2B customer success role and strong organizational skills.

Qualifications

• Minimum 3 years of experience in a B2B customer success/client services/account management role.
• Detail-oriented with the ability to manage multiple customer relationships.
• Experience managing contract renewals and up-sells.

Responsibilities

• Develop communication cadence with customers on product and industry updates.
• Establish trusted advisor relationships with stakeholders.
• Lead business review meetings to explain the value of Smartling.

Skills

B2B customer success

Detail-oriented

Contract renewals

Technical concept communication

Job description

Smartling is seeking a Customer Success Manager for a remote position, located anywhere in Ireland. In this role, you will ensure positive customer health and retention, help customers adopt the Smartling solution, and meet their business goals throughout the customer lifecycle.

Key responsibilities include developing communication with customers, establishing trusted advisor relationships, and leading value demonstration meetings. Candidates should have a minimum of 3 years in a B2B customer success role and strong organizational skills.