Remote Customer Success Manager - SaaS Growth & Adoption

Coinscapture; Ireland; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Flexible PTO

Parental leave

Apple equipment

Job summary

Smartling is seeking a Customer Success Manager for a remote role based in Ireland. You will manage a book of business, drive adoption of the localization platform, and partner with Sales, Product, and Services to deliver measurable value.

Emphasis on renewals, upsells, and long-term customer health in a fast-moving, remote-first environment. With at least 3 years in B2B customer success or account management, you will craft account plans, run executive business reviews, and ensure customer

Qualifications

• Minimum 3 years in B2B customer success or account management.
• Experience managing renewals and upsells.
• Excellent communication and stakeholder management.

Responsibilities

• Develop and execute account plans to ensure retention and growth.
• Lead customer health reviews and value demonstrations.
• Collaborate with Sales, Product, and Marketing to align on customer goals.
• Manage renewal conversations and expansion opportunities.

Skills

Account management

Customer success

B2B sales

Relationship building

Communication

Education

Bachelor’s degree

Job description

Smartling is seeking a Customer Success Manager for a remote role based in Ireland. You will manage a book of business, drive adoption of the localization platform, and partner with Sales, Product, and Services to deliver measurable value.

Emphasis on renewals, upsells, and long-term customer health in a fast-moving, remote-first environment. With at least 3 years in B2B customer success or account management, you will craft account plans, run executive business reviews, and ensure customer