Danish Customer Service Representative

Collins McNicholas Recruitment & HR Services Group; Ireland; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Comprehensive training and career路径

Job summary

Collins McNicholas Recruitment & HR Services Group is hiring a Customer Success Agent in Longford, Ireland for Danish- and German-speaking markets. This permanent, hybrid role includes comprehensive training and clear career progression within a fast-growing B2B SaaS company in cybersecurity and payments.

You will act as the primary merchant contact for PCI compliance and platform usage, handle inquiries via phone, email, and chat, and guide PCI workflows.

Qualifications

• Experience in customer-facing support, service, or operations roles in retail, hospitality, banking or customer service.
• Fluency in Danish or German with professional English.
• Strong written and verbal communication skills in English.

Responsibilities

• Act as primary contact for merchants on PCI compliance and platform usage.
• Respond to inbound merchant queries via phone, email, and chat.
• Guide merchants through PCI workflows including SAQs and status updates.
• Explain compliance requirements and timelines in clear language.
• Assist with basic ASV scan processes and scan status checks.
• Support onboarding and basic usage of cybersecurity tools on the platform.
• Document all interactions in the ticketing system and escalate as needed.
• Work with technical teams following escalation and handoff processes.
• Participate in QA reviews and continuous improvement initiatives.

Skills

Customer support experience

Bilingual: Danish or German

English communication

Attention to detail

Job description

Excellent opportunity to join a fast-growing B2B SaaS company in the cybersecurity and payments space. We are hiring multiple Customer Success Agents to support Danish-speaking and German speaking markets as part of a growing Customer Operations team based in Longford.

This multinational organisation is establishing its EMEA headquarters in Longford and offers comprehensive training along with strong career progression opportunities, permanent contracts and hybrid working.

As a Customer Success Agent, you will be responsible for:

• Acting as the primary point of contact for merchants seeking assistance with PCI compliance and platform usage
• Responding to inbound merchant queries via phone, email, and chat in a professional and timely manner
• Guiding merchants through PCI compliance workflows, including SAQs, validation steps, and status updates
• Explaining compliance requirements, timelines, and platform notifications in clear, non-technical language
• Assisting merchants with basic ASV scan processes, including initiating scans and checking scan status
• Supporting onboarding and basic usage of cybersecurity tools available through the company's platform
• Accurately documenting all interactions within the ticketing system and escalating issues where required
• Working closely with technical teams by following defined escalation and handoff processes
• Participating in quality assurance reviews, coaching sessions, and continuous improvement initiatives

The ideal Customer Success Agent will be:

• Excellent in written and verbal communication through English
• Fluent and professional in Danish or German
• Experienced in customer-facing support, service, or operations roles in retail, hospitality, banking or customer service
• Detail-oriented, reliable, and committed to delivering a high-quality customer experience

What's on offer:

• Clear career progression pathways into senior support, technical, customer success, or cybersecurity-focused roles
• Comprehensive training in PCI compliance, cyber risk, and security tooling
• Opportunity to join a company at an early stage of international growth
• A collaborative, supportive working environment with strong learning and development opportunities
• Flexible hours