Technical Support Engineer - Italian & English

Momentum; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

Qualified by Salesforce in Dublin is seeking a customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin. You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

You will handle live chat, email, and phone requests, diagnose Salesforce CRM, CPQ, and Revenue Cloud Advanced

Qualifications

• Fluency in Italian and English written and spoken.
• 2 to 4 years of work experience in technical support or related role.
• Strong analytical and communication skills to explain complex concepts clearly.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Work with Engineering to identify root causes and elevate product bugs, and share customer feedback with Product to influence the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor.

Skills

Italian

English

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

The Experience

Qualified by Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin.

You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

This is an exciting opportunity to work with cutting-edge sales and marketing technology in a fast-paced, collaborative environment where your expertise directly contributes to customer success.

What You'll Actually Be Doing

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution


• Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced


• Work with Engineering to identify root causes and elevate product bugs, and partner with Product to share customer feedback that shapes the roadmap


• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor

You're Our Person If...

• Fluency in Italian and English, with excellent written and verbal communication skills in both languages


• 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced


• Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution


• A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams

Even Better If...

• Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field


• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification


• Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations


• Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment