Bilingual Salesforce Tech Support Engineer - German English

Leadout Capital; Dublin; On-site; EUR 52,000 - 70,000; Full time

Job summary

Leadout Capital in Dublin is seeking a Technical Support Engineer fluent in German and English. You will handle multi-channel customer support, diagnose complex Salesforce-related issues, and collaborate with Engineering and Product to improve the product and customer experience.

The role requires 2–4 years of experience and a strong grasp of Salesforce CRM, CPQ, and Revenue Cloud Advanced, with a focus on clear communication and customer success.

Qualifications

• Proficiency in German and English, written and verbal.
• 2–4 years of relevant work experience.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage and prioritise customer support across chat, email, and phone
• Investigate and resolve complex issues using Salesforce products
• Collaborate with Engineering and Product to address root causes and feedback
• Create and maintain documentation and knowledge base content

Skills

German language

Salesforce knowledge

Education

Bachelor's degree in CS/IT/Engineering

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

Leadout Capital in Dublin is seeking a Technical Support Engineer fluent in German and English. You will handle multi-channel customer support, diagnose complex Salesforce-related issues, and collaborate with Engineering and Product to improve the product and customer experience.

The role requires 2–4 years of experience and a strong grasp of Salesforce CRM, CPQ, and Revenue Cloud Advanced, with a focus on clear communication and customer success.