Benelux SaaS Account Manager: Growth & Renewals

Trustpilot; Dublin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Volunteer days

Trustpilot Academy

Headspace access

Office perks & social/events

Job summary

Trustpilot in Amsterdam seeks an Account Manager for the Benelux Mid Market, owning a defined portfolio and driving renewals and growth. You will set goals with customers, lead renewal processes, and expand accounts through upsell and cross-sell in a fast-paced SaaS environment.

Fluency in Dutch and English is required, with strong relationship-building, forecasting, and CRM data discipline to ensure measurable value and revenue expansion.

Qualifications

• Experience in account management, expansions, renewals or a similar customer-facing role within a SaaS or subscription-based company.
• Strong understanding of financial metrics, P&Ls, retention, NRR, upsell and cross-sell motions.
• Ability to link product value to customer outcomes and drive renewals.
• Excellent communication, stakeholder management and negotiation skills.

Responsibilities

• Own your book of business in the Benelux and expand revenue; manage renewals and forecast accurately.
• Identify customer goals and drive joint business planning with KPI alignment.
• Lead end-to-end renewal processes to achieve high GRR and predictable retention.
• Drive portfolio expansion via upsell and cross-sell to boost NRR and overall growth.
• Maintain detailed account plans, stakeholder maps, and Salesforce forecasts.
• Lead commercial conversations, including business reviews and contract discussions.

Skills

Account management

Renewals

Upsell & cross-sell

SaaS / subscription sales

Customer-focused value selling

Forecasting & data analysis

CRM management

Relationship building

Negotiation

English & Dutch fluency

Education

Experience in SaaS or subscription-based companies

Tools

Salesforce

CRM systems

Job description

Trustpilot in Amsterdam seeks an Account Manager for the Benelux Mid Market, owning a defined portfolio and driving renewals and growth. You will set goals with customers, lead renewal processes, and expand accounts through upsell and cross-sell in a fast-paced SaaS environment.

Fluency in Dutch and English is required, with strong relationship-building, forecasting, and CRM data discipline to ensure measurable value and revenue expansion.