Aftersales Chief: Strategy, Growth & Network Excellence

Celtic Careers; Dublin; On-site; EUR 110,000 - 140,000; Full time

Job summary

Celtic Careers is seeking an experienced Head of Aftersales in Ireland to take overall responsibility for a major aftersales operation. Reporting to the Managing Director, the role spans Parts, Service, Warranty, Technical and Network Operations across multiple locations.

The successful candidate will blend strategic leadership with hands-on focus on performance, customer experience and continuous improvement, building capability through coaching, budgets and KPI-driven actions.

Qualifications

• Significant leadership experience within automotive aftersales or service operations.
• Experience managing budgets, revenue and profitability.
• Ability to lead multidisciplinary teams across multiple locations.
• Strong commercial judgement and the ability to turn operational data and KPIs into practical action.
• Excellent communication, negotiation and influencing skills.

Responsibilities

• Develop and execute the overall aftersales strategy in line with the organisation's wider commercial objectives.
• Lead and support managers across Parts, Service, Warranty, Technical and network operations.
• Take accountability for aftersales revenue, profitability, budgets and cost performance.
• Drive improvements in workshop productivity, parts availability, warranty performance and service delivery.
• Build strong relationships with manufacturer partners, dealers, service providers and key customers.
• Ensure consistent operational standards and customer experience across multiple locations and network partners.
• Lead the resolution of complex technical, warranty and customer issues.
• Identify opportunities to improve processes, systems, technology and operational efficiency.
• Support the organisation's response to evolving vehicle technologies, including electrification, diagnostics and connected services.
• Develop team capability through effective leadership, coaching, training and succession planning.

Skills

Leadership experience

Automotive aftersales knowledge

Budget management

Commercial judgment

Data-driven decision making

Communication skills

Stakeholder management

Strategy development

Job description

Celtic Careers is seeking an experienced Head of Aftersales in Ireland to take overall responsibility for a major aftersales operation. Reporting to the Managing Director, the role spans Parts, Service, Warranty, Technical and Network Operations across multiple locations.

The successful candidate will blend strategic leadership with hands-on focus on performance, customer experience and continuous improvement, building capability through coaching, budgets and KPI-driven actions.