Ireland Aftersales Leader: Strategy, Ops & Growth

Harris-Group; Dublin; On-site; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Pension plan

25 days annual leave

Bonus

Employee assistance

Cycle to work

Job summary

Harris Group in Ireland seeks an experienced Head of Aftersales Ireland to lead strategic direction and practical day-to-day support across Distribution, Retail, Warranty, Technical and Parts. You will ensure these functions work together to deliver strong operational performance and outstanding customer service across our Irish network.

You will manage budgets, drive revenue and margin, strengthen OEM and distributor relationships, and lead a culture of continuous improvement, safety and

Qualifications

• Head of Aftersales or senior leader in automotive distribution/oem
• Strong knowledge of distribution, retail, aftersales operations
• Proven ability to combine strategic planning with hands-on leadership

Responsibilities

• Lead Aftersales strategy and departmental leadership across Ireland
• Manage budgets, revenue, margin and cost control
• Strengthen OEM and distributor relationships
• Drive operational excellence and network performance
• Enhance customer experience and brand stewardship
• Leverage digital tools for workshop management and reporting
• Develop teams with coaching, training and succession planning
• Ensure compliance with health and safety, environmental and regulatory requirements

Skills

Strategic leadership

Customer relations

Operational excellence

Budgeting & finance

Process improvement

Tools

Aftersales systems

MS Office

Job description

Harris Group in Ireland seeks an experienced Head of Aftersales Ireland to lead strategic direction and practical day-to-day support across Distribution, Retail, Warranty, Technical and Parts. You will ensure these functions work together to deliver strong operational performance and outstanding customer service across our Irish network.

You will manage budgets, drive revenue and margin, strengthen OEM and distributor relationships, and lead a culture of continuous improvement, safety and