After-Sales Manager – Automotive Dealer Group

Purely Automotive Recruitment Ltd; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Purely Automotive Recruitment Ltd in Dublin is seeking an experienced Aftersales Manager to join a prestige automotive dealer group in North Dublin. You will lead a team of Technicians, Service Advisors, Workshop Controllers, Parts Dept and Aftersales Support staff.

The role reports to the Head of Business and Group Aftersales Manager and requires a proven track record in delivering high levels of customer service, profitability, and efficiency within a franchised dealership.

Qualifications

• Experience as a Service Manager in a franchised dealership.
• Proven track record in achieving volume, profit, efficiencies and customer service standards.
• Strong people management, team building and motivational skills.

Responsibilities

• Manage the service department to meet dealer and manufacturer standards, targets, KPIs and business plan.
• Implement group standards to consistently deliver high customer satisfaction.
• Submit warranty claims accurately per manufacturer policies.
• Ensure embedded processes for VHC and EVHC (Personal Video).
• Monitor workshop WIP and debt in line with budget.
• Comply with Health & Safety regulations.

Skills

People management

Team leadership

Customer service

Tools

Computer literacy

Job description

Purely Automotive Recruitment Ltd in Dublin is seeking an experienced Aftersales Manager to join a prestige automotive dealer group in North Dublin. You will lead a team of Technicians, Service Advisors, Workshop Controllers, Parts Dept and Aftersales Support staff.

The role reports to the Head of Business and Group Aftersales Manager and requires a proven track record in delivering high levels of customer service, profitability, and efficiency within a franchised dealership.