Senior Aftersales Leader – Service, Parts & Growth

Joe Duffy Group; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Company vehicle

Fuel card

Phone

Laptop

Pension

Life cover

Social Club

Employee Assistance Programme

Career development opportunities

Job summary

Joe Duffy Volkswagen North is seeking a dynamic Aftersales Manager to lead one of Ireland's largest service departments. This role places strategic and day-to-day responsibility for our technical, service advisory, and parts teams, with a clear path to influence profitability and customer excellence.

You will manage a high-performing team, drive operational efficiency, ensure compliance with VW standards, and deliver exceptional customer experience while meeting KPIs and budgets.

Qualifications

• Proven track record in Aftersales/Service/Workshop management in a high-volume franchise.
• Strong financial literacy with experience managing budgets and KPIs.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, mentor, and motivate a high-performance service team of technicians and advisors.
• Oversee daily workshop operations to maximise productivity and efficiency.
• Drive an exceptional customer experience and maintain elite brand standards.
• Manage departmental budgets, cost controls and aftersales profitability.
• Ensure compliance with Volkswagen Group brand standards, warranty processes and campaigns.

Skills

Team leadership

Operational excellence

Customer experience

Financial acumen

Dealer liaison

Job description

Joe Duffy Volkswagen North is seeking a dynamic Aftersales Manager to lead one of Ireland's largest service departments. This role places strategic and day-to-day responsibility for our technical, service advisory, and parts teams, with a clear path to influence profitability and customer excellence.

You will manage a high-performing team, drive operational efficiency, ensure compliance with VW standards, and deliver exceptional customer experience while meeting KPIs and budgets.