Aftersales Manager

Joe Duffy Group; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Company vehicle

Fuel card

Phone

Laptop

Pension

Life cover

Social Club

Employee Assistance Programme

Career development opportunities

Job summary

Joe Duffy Volkswagen North is seeking a dynamic Aftersales Manager to lead one of Ireland's largest service departments. This role places strategic and day-to-day responsibility for our technical, service advisory, and parts teams, with a clear path to influence profitability and customer excellence.

You will manage a high-performing team, drive operational efficiency, ensure compliance with VW standards, and deliver exceptional customer experience while meeting KPIs and budgets.

Qualifications

• Proven track record in Aftersales/Service/Workshop management in a high-volume franchise.
• Strong financial literacy with experience managing budgets and KPIs.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, mentor, and motivate a high-performance service team of technicians and advisors.
• Oversee daily workshop operations to maximise productivity and efficiency.
• Drive an exceptional customer experience and maintain elite brand standards.
• Manage departmental budgets, cost controls and aftersales profitability.
• Ensure compliance with Volkswagen Group brand standards, warranty processes and campaigns.

Skills

Team leadership

Operational excellence

Customer experience

Financial acumen

Dealer liaison

Job description

Joe Duffy Volkswagen North is seeking a dynamic, ambitious Aftersales Manager to lead one of Ireland's largest and highest-performing service departments. This is a rare operational leadership opportunity for a driven professional to take full strategic and day-to-day responsibility for our technical, service advisory, and parts departments.

Key Responsibilities

• Team Leadership: Manage, mentor, and motivate a high-performance team of established service technicians, service advisors, and parts advisors.
• Operational Excellence: Oversee daily operations of the workshop and service lane to maximise workflow efficiency, technician productivity, and resource utilisation.
• Customer Experience: Drive a culture of exceptional customer service, ensuring all queries, maintenance requests, and vehicle downtimes are handled efficiently to maintain elite brand loyalty.
• Financial Performance: Achieve financial and operational KPIs, managing departmental budgets, cost control measures, and aftersales profitability.
• Manufacturer Compliance: Ensure full compliance with Volkswagen Group brand standards, warranty procedures, and technical campaign requirements.

What We Are Looking For

• Proven Track Record: Solid experience as an Aftersales Manager, Service Manager, or Workshop Manager in a high-volume main franchise dealership environment.
• Commercial Acumen: Strong financial literacy with deep knowledge of managing dynamic budgets, technician efficiency metrics, and aftersales marketing strategies.
• Technical Understanding: While a technical background (e.g., former technician) is highly valued, outstanding operational leadership and sharp problem-solving skills are essential.
• Communication Skills:Excellent interpersonal abilities to effectively coordinate with customers, dealer staff, and corporate manufacturer stakeholder.

What We Offer

• Highly attractive, industry-leading basic salary
• Performance-driven bonus structure
• Company vehicle, fuel card (with limit), phone, and laptop
• Pension
• Life cover
• Social Club
• Employee Assistance Programme
• Unrivalled career development opportunities within Ireland's leading motor group