Senior Aftersales Leader: Drive Growth, Service & Loyalty

Orange Recruitment; Fingal; On-site; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Performance bonus up to €20,000

Employee Assistance Programme

Staff referral programme

Job summary

Orange Recruitment is seeking an experienced Aftersales Manager for a busy North Dublin dealer group. You will lead the service and parts operation, driving performance, managing a multi-disciplinary team and maintaining high standards of customer care.

You will develop strategies to improve loyalty, supervise Service Advisors and Technicians, and ensure adherence to manufacturer standards while managing budgets and resources.

Qualifications

• Experience leading busy automotive service or aftersales operations.
• Proven leadership of multi-disciplinary teams.
• Customer-focused with proactive, solutions-driven approach.

Responsibilities

• Take full ownership of the daily operation of the service and aftersales department; drive performance and efficiency.
• Lead and support Service Advisors, Technicians and workshop staff; coach and develop the team.
• Monitor labour sales, profitability and workshop efficiency; analyse KPIs and implement improvements.
• Ensure standards, safety, and customer care throughout the aftersales journey.
• Work with senior management to deliver business objectives and growth plans.

Skills

Leadership

Commercial awareness

Communication

Organisational skills

Customer focus

Decision making

Team motivation

Staff development

Job description

Orange Recruitment is seeking an experienced Aftersales Manager for a busy North Dublin dealer group. You will lead the service and parts operation, driving performance, managing a multi-disciplinary team and maintaining high standards of customer care.

You will develop strategies to improve loyalty, supervise Service Advisors and Technicians, and ensure adherence to manufacturer standards while managing budgets and resources.