Aftersales Manager: Lead Seamless Customer Care

Kearys Motor Group; Galway; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Company Pension

Healthcare Scheme

31 Days Paid Leave

Bike to Work Scheme

Employee Wellbeing Programme

Employee Assistance Programme

Job summary

Kearys Motor Group is recruiting a full-time Aftersales Manager for its Galway dealership. You will join a dynamic, high-energy sales and service team, overseeing aftersales operations and ensuring a seamless customer experience from enquiry to handover.

The role offers an industry-leading base salary, an outstanding sales commission structure, a company car, fuel card, mobile phone, laptop and inclusion in the contributory pension scheme.

Qualifications

• Full, clean driving license is essential.
• 2+ years of experience in the motor trade.
• Strong customer service skills.
• Excellent communication, presentation and customer skills.
• Ability to work in a team environment.

Responsibilities

• Handle customer enquiries relating to warranties, vehicle repairs and aftersales support.
• Booking and managing workshop appointments.
• Build and maintain relationships with external workshops and suppliers.
• Coordinate vehicle preparation and customer handovers with the sales team.
• Monitor and manage vehicles through the process from arrival to sale readiness.
• Manage the entire aftersales process to ensure high customer satisfaction.

Skills

Driving license

Customer service

Communication

Teamwork

Job description

Kearys Motor Group is recruiting a full-time Aftersales Manager for its Galway dealership. You will join a dynamic, high-energy sales and service team, overseeing aftersales operations and ensuring a seamless customer experience from enquiry to handover.

The role offers an industry-leading base salary, an outstanding sales commission structure, a company car, fuel card, mobile phone, laptop and inclusion in the contributory pension scheme.