Training Development Manager ( FnB )

Pengiklan Anonim; Jakarta Pusat; On-site; IDR 300,000,000 - 500,000,000; Full time

Job summary

Pengiklan Anonim in Jakarta seeks an experienced Training Development Manager to design, develop and deliver comprehensive training and assessment programs tailored to the FnB industry. You will build capability, ensure regulatory and industry standards compliance, and drive operational excellence across front-of-house, back-of-house, and management roles.

The role requires strong instructional design skills, effective delivery of training, and the ability to collaborate across departments to

Qualifications

• Minimum 5 years in training and development in FnB/hospitality.
• Proven ability to design and deliver workplace training programs.
• Knowledge of FnB operations, standards and regulatory compliance.
• Strong instructional design skills.
• Experience developing assessment frameworks.
• Excellent communication and presentation skills.
• Proficiency in Indonesian and English.
• Ability to collaborate across departments.
• Experience with on-the-job training delivery (preferred).
• Knowledge of ISO or industry certifications (preferred).

Responsibilities

• Develop and design comprehensive training programmes and curricula for FnB operations.
• Deliver engaging training sessions and workshops to staff at all levels.
• Create and maintain training materials, assessments, and resources for FnB requirements.
• Conduct training needs analyses to identify skill gaps and development areas.
• Assess employee competency and performance through evaluations.
• Develop and implement standardised assessment frameworks to measure training effectiveness.
• Monitor and evaluate the impact of training on performance and development.
• Maintain training records and produce reports on delivery and outcomes.
• Stay current with FnB industry standards and compliance requirements.
• Collaborate with managers to align training with business objectives.
• Mentor and support team members involved in training delivery and assessment.

Skills

Training design

Instructional delivery

Competency assessment

Communication skills

Project management

Tools

LMS

Job description

About the role

We are seeking an experienced Training Development Manager (FnB) to join our team on a full-time basis in Jakarta. In this strategic role, you will be responsible for designing, developing and delivering comprehensive training and assessment programmers tailored specifically to the food and beverage industry. You will play a crucial role in building the capability and competence of our workforce, ensuring compliance with industry standards and driving operational excellence across all departments. This position is integral to our mission of maintaining superior service quality and creating a skilled, engaged team.

Key responsibilities

Develop and design comprehensive training programmes and curricula specific to food and beverage operations, including front-of-house, back-of-house and management roles

Deliver engaging training sessions and workshops to staff at all levels, utilising a variety of instructional methods and learning technologies

Create and maintain detailed training documentation, materials, assessments and learning resources tailored to FnB industry requirements

Conduct training needs analyses to identify skill gaps and determine areas requiring development across the organisation

Assess employee competency and performance through structured evaluation methods, tests and practical assessments

Develop and implement standardised assessment frameworks to measure training effectiveness and employee progression

Monitor and evaluate the impact of training programmes on operational performance and employee development

Maintain detailed training records and produce reports on training delivery, completion rates and outcomes

Stay current with FnB industry standards, best practices and compliance requirements, ensuring training content remains relevant and up-to-date

Collaborate with departmental managers and operational teams to ensure training aligns with business objectives and addresses operational challenges

Mentor and support team members involved in training delivery and assessment activities

What we're looking for

Minimum 5 years' experience in training and development, with substantial experience within the food and beverage or hospitality industry

Proven expertise in designing and delivering workplace training programmes and conducting competency assessments

Strong knowledge of FnB industry operations, standards and regulatory compliance requirements

Excellent instructional design skills with the ability to create engaging, effective learning materials and resources

Demonstrated experience in developing and implementing assessment frameworks and measuring training effectiveness

Strong communication and presentation skills with the ability to deliver training to diverse audiences

Experience using training management systems or learning management platforms

Proficiency in Indonesian and English language (both written and spoken)

Ability to work collaboratively with teams across different departments and management levels

Strong organisational and project management skills with attention to detail

Flexibility and adaptability to changing business priorities and training requirements

Preferred: Experience in conducting on-the-job training delivery and creating practical assessment scenarios

Preferred: Knowledge of ISO or other industry certification standards relevant to FnB operations