Technical Consultant (CRM)

PT. Metrodata Electronics, Tbk; Jakarta Barat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

PT. Metrodata Electronics, Tbk is a leading ICT company in Indonesia. A Technical Consultant (CRM) collaborates with analysts and consultants to design, develop, implement, and maintain CRM solutions to enhance customer engagement and data management.

This role focuses on customization, integration, and optimization of Dynamics CRM / Dynamics 365 Customer Engagement, with on-site work and strong emphasis on documenting configurations, testing, and post-implementation support. Join PT.

Qualifications

• Bachelor's degree with GPA >=3.00/4.0.
• At least 1 year of CRM development/implementation/support experience.
• Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement is a plus.
• Basic knowledge of databases; SQL Server is a plus.
• Proficiency in .NET, C#, and JavaScript.
• CRM certifications are a plus.
• Willing to work on-site and have good English communication.

Responsibilities

• Assist design, development, customization, and enhancement of CRM solutions.
• Support CRM implementation projects: configuration, testing, deployment, and docs.
• Translate business requirements into technical solutions with business users.
• Develop, test, and maintain CRM customizations, integrations, workflows, and apps.
• Participate in troubleshooting, debugging, and performance optimization.
• Prepare technical docs, system specs, and user guides.
• Collaborate with teams to ensure on-time, quality deliverables.
• Provide post-implementation support and resolve issues.

Skills

Microsoft Dynamics CRM / Dynamics 365

CRM development

.NET

C#

JavaScript

SQL Server

Education

Bachelor's Degree in IT / CS / Engineering

Tools

Microsoft SQL Server

Dynamics 365 Customer Engagement

Job description

Job Description

A Technical Consultant (CRM) works closely with business analysts, functional consultants, and senior consultants to support the design, development, implementation, and maintenance of Customer Relationship Management (CRM) solutions. This role contributes to system customization, integration, and optimization to help organizations improve customer engagement, business processes, and data management. Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement is highly preferred.

Roles & Responsibilities

• Assist in the design, development, customization, and enhancement of CRM solutions.
• Support CRM implementation projects, including configuration, testing, deployment, and documentation.
• Collaborate with business users and functional teams to translate business requirements into technical solutions.
• Develop, test, and maintain CRM customizations, integrations, workflows, and related applications.
• Participate in troubleshooting, debugging, and system performance optimization activities.
• Prepare technical documentation, system specifications, and user guides.
• Work closely with functional and technical teams to ensure project deliverables are completed on schedule and meet quality standards.
• Provide post-implementation support and assist in resolving technical issues.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field with a minimum GPA of 3.00/4.00.
• Candidates with at least 1 year of experience in CRM development, customization, implementation, or support are preferred.
• Experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement will be an advantage.
• Basic understanding of database concepts and principles; experience with Microsoft SQL Server is a plus.
• Familiarity with programming languages and technologies such as .NET, C#, and JavaScript.
• CRM-related certifications are a plus.
• Strong analytical and problem-solving skills with a willingness to learn new technologies.
• Willing to work on-site.
• Good command of English, both written and verbal.

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia's digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.