Customer Relationship Management (CRM) - Surabaya

Brink's Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Brink's Indonesia is looking for a CRM/Data Analytics professional to manage and optimize our customer data, analyze behavior, and collaborate with sales, operations, and marketing to drive retention and acquisition.

The role requires at least 3 years in a fast-paced environment, strong metrics reporting, and proficiency with MS Office, Google Analytics, HTML, CSS, SQL, and CRM tools. Team-oriented and trend-aware candidates will thrive.

Qualifications

• Excellent communication and collaboration skills, well-organized, disciplined, and high initiative.
• At least 3 years of experience in related fields in a fast-paced or high-growth environment.
• Ability to understand and manage quantitative business metrics; experience with reporting on metrics to senior management.
• Has a strong background in re-engagement customer acquisition strategies.
• Able to master MS Office, Programs (Google Analytics, HTML, CSS, SQL), and CRM Programs.
• Thorough, has good communication skills, and is able to work in a team.
• Can follow marketing trends and understand the current market situation.

Responsibilities

• Manage and ensure the customer database is always up to date.
• Analyze customer data to understand customer behavior, preferences and needs.
• Discuss the results of customer data analysis with the sales/operations team and marketing team to design programs and initiatives that can increase customer retention, acquire new customers and increase overall customer satisfaction.
• Monitor and maximize customer lifetime value strategies to obtain maximum profitability.
• Monitoring the CRM team's communication with consumers (the CRM team communicates with patients using various communication channels such as email, telephone, social media and other online platforms).
• Monitoring and evaluating customer experience. The results are discussed with TiOM Operations.
• Develop an effective CRM strategy.
• Measuring the effectiveness of the CRM strategy that has been implemented, analyzing/evaluating and preparing improvements to the CRM strategy.

Skills

Communication

Collaboration

Organization

Initiative

High pace adaptability

Tools

MS Office

Google Analytics

HTML

CSS

SQL

CRM software

Job description

• Manage and ensure the customer database is always up to date.


• Analyze customer data to understand customer behavior, preferences and needs.


• Discuss the results of customer data analysis with the sales/operations team and marketing team to design programs and initiatives that can increase customer retention, acquire new customers and increase overall customer satisfaction.


• Monitor and maximize customer lifetime value strategies to obtain maximum profitability.


• Monitoring the CRM team's communication with consumers (the CRM team communicates with patients using various communication channels such as email, telephone, social media and other online platforms).


• Monitoring and evaluating customer experience. The results are discussed with TiOM Operations.


• Develop an effective CRM strategy.


• Measuring the effectiveness of the CRM strategy that has been implemented, analyzing/evaluating and preparing improvements to the CRM strategy.

Qualifications:

• Excellent communication and collaboration skills, well-organized, disciplined, and high initiative.


• At least 3 years of experience in related fields in a fast-paced or high-growth environment.


• Ability to understand and manage quantitative business metrics; experience with reporting on metrics to senior management.


• Has a strong background in re-engagement customer acquisition strategies.


• Able to master MS Office, Programs (Google Analytics, HTML, CSS, SQL), and CRM Programs.


• Thorough, has good communication skills, and is able to work in a team.


• Can follow marketing trends and understand the current market situation.